Access Issues
Viva Shows 'Locked'
Your viva is not yet available. This happens when:
- The start date has not arrived yet
- You need to submit a linked LMS assignment first
- You are outside the allowed time window
Cannot Start Viva
If clicking "Begin Viva" does nothing or shows an error:
- Try Chrome or Safari (Firefox works but Chrome is best)
- Disable browser extensions (ad blockers can interfere)
- Clear cache and try again
- Check permissions (see below)
Viva Shows 'Overdue' or 'Practice Only'
You missed both the due date and the late submission window. You can still practice, but responses will not be submitted.
Contact your instructor to request an extension.
During the Viva
Microphone or Camera Not Working
VivaEdu needs permission to access your microphone (required) and camera (if enabled).
- Click the lock icon in the address bar
- Find "Microphone" and "Camera"
- Change from "Block" to "Allow"
- Reload the page
- Go to Safari → Settings → Websites
- Click "Microphone" in the left sidebar
- Find VivaEdu and set to "Allow"
- Repeat for "Camera" if needed
Lost Progress or Disconnected
Your progress is automatically saved. If your browser crashes or internet disconnects:
- Return to your VivaEdu dashboard
- Find your viva (it will show "Continue Viva")
- Click to resume from where you left off
Submission Stuck Uploading
After completing your viva, uploads happen automatically:
- Wait 1-2 minutes (large recordings take time)
- Keep the page open
- If still stuck, reload and return to the viva
Submitting your viva...
Uploading your responses. Please keep this page open.
Poor or Offline Connection
VivaEdu shows your connection quality during recording:
If you lose connection: Responses are saved locally and uploaded when connection returns. Return to the viva from your dashboard to continue.
Browser Compatibility
Use Google Chrome on a desktop or laptop computer for the most reliable experience.
Still Need Help?
Contact your instructor. They can grant extensions, check your enrollment, and help with access issues.
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